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Posted on: January 15, 2020

Who to Call & When

Who to Call & When

We understand that residents often may not know who to contact when their power goes out, a street light isn’t working, or when other situations arise in which you need assistance. So here’s a quick primer on who to contact and when, when certain emergencies or situations arise.

Power Outage

Residents should report their outage directly to PSE&G/FirstEnergy Corp. 

Phone: 1-888-544-4877

Web: https://www.firstenergycorp.com/content/customer/outages_help/Report_Power_Outages.html

You can view current outages in New Jersey at any given time here: http://outages.firstenergycorp.com/nj.html

light bulb

Malfunctioning Street Light

Residents should call JCP&L directly, provide the location of the light pole and the identifying number on the pole itself.

Phone: 800-662-3115

Web: https://www.firstenergycorp.com/service_requests.html


Downed Tree                     

If the tree is on township property, please contact us through our website here, or click on "Report an Issue" on our homepage, at www.BerkeleyHeights.gov.


Potholes, Other Street Repairs

Submit through our website here, or click on "Report an Issue" on our homepage, at www.BerkeleyHeights.gov. Please provide pictures if possible.trees


Dead Deer on Road

Submit through our website here, or click on "Report an Issue" on our homepage, at www.BerkeleyHeights.gov.


Gas Leak

To report a gas leak, or other hazardous condition, call PSE&G at 1-800-436-7734 or call its Emergency Line at 1-800-880-7734.


Non-Emergency Issues 

Potentially dangerous situations such as a downed power line, water main break, tree that has fallen across a public road, please all Berkeley Heights Police Dispatch at (908) 464-1111.potholes


New Jersey American Water Company

Phone: Report any residential water emergency 24/7@ 1-800-272-1325

Web: Fill out an online service form here.

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